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As sole agent and representative of GUICHON VALVES in Chinese market, besides the management on sales and marketing process, Essentec Engineering Solution Co., Ltd. is also in charge of customer service for Chinese customer. It is dedicated to offer technical support, and emergency field service assistance. Our Engineers is available for immediate dispatch to anywhere in China and can be on site within 24 hours.
Since our products are focusing on critical service, it is essential that we are able to work closely with operators by effectively providing solutions for special applications.
Customer service include the following:
- Complete Valve maintenance assistance
- Technical Training on special products
- Supervision on package-open inspection in site
- Attending valve installation and commissioning
- Troubleshooting
- Valve repair
- Keeping positive contact with the customer, tracking the products use conditions and making investigation in site
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